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TICnine

Autotask MCP Server

autotask_update_ticket_checklist_item

Modify ticket checklist items by editing text, marking completion status, or reordering positions to track task progress within Autotask PSA.

Instructions

Update a checklist item on a ticket — edit text, mark complete/incomplete, or change position.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe parent ticket ID
itemIdYesThe checklist item ID to update
itemNameNoNew text for the checklist item
isCompletedNoMark the item complete (true) or incomplete (false)
positionNoNew ordering position for the item
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It mentions what can be updated (text, completion status, position) but doesn't cover important aspects like required permissions, whether updates are reversible, error handling, or what happens when only some fields are provided. For a mutation tool with zero annotation coverage, this leaves significant gaps.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that communicates the core functionality without any wasted words. It's front-loaded with the main action and clearly lists the three update operations.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with no annotations and no output schema, the description is insufficient. It doesn't explain what the tool returns, error conditions, or behavioral constraints. While the schema covers parameters well, the overall context for using this tool remains incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all 5 parameters thoroughly. The description adds minimal value by listing the types of updates possible (edit text, mark complete/incomplete, change position), which loosely maps to parameters but doesn't provide additional syntax or format details beyond what the schema provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('update') and resource ('checklist item on a ticket'), making the purpose immediately understandable. It distinguishes from sibling tools like 'autotask_create_ticket_checklist_item' by focusing on updates rather than creation, though it doesn't explicitly mention this distinction.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like 'autotask_update_ticket' or other update tools. It doesn't mention prerequisites, dependencies, or contextual constraints for updating checklist items.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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