Skip to main content
Glama
TICnine

Autotask MCP Server

by TICnine

autotask_get_ticket_details

Retrieve comprehensive ticket information by ID to access full data for MSP operations and support workflows.

Instructions

Get detailed information for a specific ticket by ID. Use this for full ticket data when needed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIDYesTicket ID to retrieve
fullDetailsNoWhether to return full ticket details (default: false for optimized data)

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv2.18.0

TDQS

A3.5/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must fully disclose behavioral traits. It only says 'Get detailed information', hinting at a read operation, but does not explicitly state idempotency, side effects, or safety. For a mutation-ambiguous context, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise with two short sentences, front-loading the key action. Every word serves a purpose, and the structure is efficient for quick comprehension.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simple nature of the tool and no output schema, the description covers the core purpose and usage hint. However, it omits specifics about the return format, what 'full details' entails, and error handling, leaving gaps for an agent needing complete context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema has 100% coverage, so baseline is 3. The description adds no additional meaning to the parameters beyond what the schema already provides. It does not clarify the 'fullDetails' parameter's effect or any constraints.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action 'Get detailed information for a specific ticket by ID', specifying the resource and the unique identifier. The phrase 'Use this for full ticket data when needed' hints at differentiation from sibling tools like autotask_search_tickets, making the purpose distinct and unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides a mild usage hint ('Use this for full ticket data when needed') but does not explicitly state when to avoid this tool or mention alternatives. It implies usage context but lacks clear guidance compared to a high-scoring entry.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Deploy Server

Other Tools