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TICnine

Autotask MCP Server

autotask_list_queues

List all available ticket queues in Autotask to identify queue IDs for filtering tickets by queue.

Instructions

List all available ticket queues in Autotask. Use this to find queue IDs for filtering tickets by queue.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It indicates this is a read operation ('List') but doesn't disclose behavioral aspects like pagination, rate limits, authentication requirements, or what format the list returns. The description adds some value by explaining the purpose of the returned data, but lacks operational details.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is perfectly concise with two sentences that each earn their place. The first states what the tool does, and the second explains when to use it. No wasted words or redundant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter list tool with no annotations and no output schema, the description provides adequate purpose and usage guidance but lacks information about the return format (e.g., structure of queue objects, pagination). Given the complexity is low (simple list operation), it's minimally complete but could benefit from output details.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has 0 parameters with 100% schema description coverage, so the baseline is 4. The description appropriately doesn't discuss parameters since none exist, and instead focuses on the tool's purpose and usage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the specific action ('List all available ticket queues') and resource ('in Autotask'), distinguishing it from sibling tools that primarily create, get, search, update, or delete various Autotask entities. It provides a concrete purpose beyond just the tool name.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly states when to use this tool ('Use this to find queue IDs for filtering tickets by queue'), providing clear context and purpose. It differentiates this list operation from search/filtering operations on tickets, which is helpful given the many sibling tools for searching tickets and other entities.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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