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TICnine

Autotask MCP Server

autotask_search_ticket_notes

Search for notes on a specific ticket by entering the ticket ID to retrieve relevant information and updates.

Instructions

Search for notes on a specific ticket

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID to search notes for
pageSizeNoNumber of results to return (default: 25, max: 100)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. While 'Search' implies a read operation, the description doesn't specify whether this is paginated, what format results return, authentication requirements, rate limits, or any other behavioral traits. This is a significant gap for a tool with zero annotation coverage.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero waste. It's appropriately sized for a simple search tool and front-loads the essential information without unnecessary elaboration.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a search tool with no annotations and no output schema, the description is incomplete. It doesn't explain what the search returns (note content, metadata, format), whether results are filtered/sorted, or any behavioral context. The 100% schema coverage helps with inputs, but overall context is lacking.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents both parameters thoroughly. The description doesn't add any meaningful parameter semantics beyond what's in the schema (ticketId and pageSize with defaults/limits). This meets the baseline 3 when schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Search for notes') and target resource ('on a specific ticket'), providing a specific verb+resource combination. However, it doesn't distinguish this tool from sibling tools like 'autotask_search_ticket_attachments' or 'autotask_get_ticket_note', which would require explicit differentiation to earn a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. There's no mention of when this search tool should be used instead of 'autotask_get_ticket_note' (which appears to retrieve a single note) or other related search tools, nor any context about prerequisites or constraints.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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