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TICnine

Autotask MCP Server

autotask_get_service_call

Retrieve specific service call details by ID to access ticket information, track progress, and manage MSP operations within Autotask PSA.

Instructions

Get a specific service call by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIdYesThe service call ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It states the tool retrieves a service call but doesn't mention whether this is a read-only operation, what permissions are required, how errors are handled (e.g., invalid ID), or the format of returned data. This leaves significant gaps for an agent to understand the tool's behavior.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, direct sentence with no wasted words. It front-loads the essential information ('Get a specific service call') efficiently, making it easy to parse and understand immediately.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the lack of annotations and output schema, the description is incomplete. It doesn't explain what data is returned, potential side effects, error handling, or how it fits within the broader context of sibling tools. For a retrieval tool with no structured output documentation, more detail is needed to guide an agent effectively.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema description coverage is 100%, with the single parameter 'serviceCallId' clearly documented as 'The service call ID to retrieve.' The description adds no additional parameter information beyond what the schema provides, which is acceptable given the high coverage, resulting in the baseline score.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Get') and resource ('a specific service call by ID'), making the purpose immediately understandable. However, it doesn't differentiate from sibling tools like 'autotask_search_service_calls' or 'autotask_get_ticket_details', which would require explicit comparison to achieve a perfect score.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like 'autotask_search_service_calls' for multiple records or other 'get_' tools for different entities. It lacks any context about prerequisites, error conditions, or typical use cases.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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