Retrieve specific service call details by ID to access ticket information, track progress, and manage MSP operations within Autotask PSA.
Get a specific service call by ID
| Name | Required | Description | Default |
|---|---|---|---|
| serviceCallId | Yes | The service call ID to retrieve |
Changes observed during successful MCP inspections.
v2.18.0Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?
No annotations provided. The description implies a read operation with no side effects, which is typical for 'get'. However, it doesn't explicitly state that it is read-only or disclose any potential errors or authentication requirements.
Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.
Is the description appropriately sized, front-loaded, and free of redundancy?
The description is a single sentence with no unnecessary words. It is concise and to the point.
Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.
Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?
For a simple get-by-ID tool, the description is minimally adequate but lacks return type or error context. No output schema is present, so the description could mention that the full service call object is returned.
Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.
Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?
Schema coverage is 100% with a clear parameter description. The tool description adds no extra meaning beyond the schema, so baseline score of 3 is appropriate.
Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.
Does the description clearly state what the tool does and how it differs from similar tools?
The description 'Get a specific service call by ID' clearly identifies the action (get) and resource (service call). It distinguishes from search, create, update, and delete siblings, though it doesn't elaborate on what a service call is.
Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.
Does the description explain when to use this tool, when not to, or what alternatives exist?
No guidance on when to use this tool vs alternatives such as autotask_search_service_calls. The agent is not told that this tool requires a known ID, while search is for discovery.
Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.