Skip to main content
Glama
TICnine

Autotask MCP Server

autotask_get_ticket_charge

Retrieve specific ticket charge details by ID for billing review and cost tracking in Autotask PSA operations.

Instructions

Get a specific ticket charge by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
chargeIdYesThe ticket charge ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It states it's a retrieval operation ('Get'), implying read-only behavior, but doesn't specify authentication requirements, rate limits, error handling, or what the return format looks like. This is inadequate for a tool with zero annotation coverage.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that directly states the tool's purpose without unnecessary words. It's appropriately sized and front-loaded, with zero wasted content.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a retrieval tool with no annotations and no output schema, the description is insufficient. It doesn't explain what data is returned, error scenarios, or how it fits into the broader context of ticket management alongside sibling tools, leaving significant gaps for the agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema description coverage is 100%, with the parameter 'chargeId' fully documented in the schema. The description adds no additional parameter details beyond what the schema provides, so it meets the baseline score of 3 for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Get') and resource ('a specific ticket charge by ID'), making the purpose unambiguous. However, it doesn't explicitly differentiate from sibling tools like 'autotask_search_ticket_charges' or 'autotask_get_ticket_details', which would require a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. The description doesn't mention prerequisites, error conditions, or how it differs from search tools in the sibling list, leaving the agent without contextual usage instructions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/TICnine/autotask-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server