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TICnine

Autotask MCP Server

autotask_get_service

Retrieve specific service details by ID to access service information, manage service records, or review service data in Autotask PSA.

Instructions

Get a specific service by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceIdYesThe service ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. While 'Get' implies a read operation, it doesn't specify whether this requires authentication, what happens if the service ID doesn't exist (error behavior), rate limits, or what format the returned service data takes. For a retrieval tool with zero annotation coverage, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise at just 6 words, front-loading the essential information with zero wasted words. Every word earns its place by specifying the action and key constraint.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity of the Autotask ecosystem with many sibling tools, no annotations, and no output schema, the description is incomplete. It doesn't help an agent understand how this tool fits within the broader toolset, what authentication is required, error conditions, or return format - all critical for proper tool selection and invocation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The description mentions retrieving by ID, which aligns with the single 'serviceId' parameter. With 100% schema description coverage (the schema already documents 'The service ID to retrieve'), the description adds minimal value beyond what's in the structured schema. This meets the baseline for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Get') and resource ('a specific service'), making the purpose understandable. However, it doesn't differentiate from sibling tools like autotask_search_services or autotask_get_service_bundle, which could cause confusion about when to use this specific retrieval tool versus search alternatives.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. With many sibling tools including autotask_search_services and autotask_get_service_bundle, there's no indication whether this is for exact ID-based retrieval versus broader searches, or when to prefer one over the other.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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