Skip to main content
Glama
TICnine

Autotask MCP Server

autotask_get_ticket_note

Retrieve a specific note from an Autotask ticket using ticket ID and note ID for MSP operations and ticket management.

Instructions

Get a specific ticket note by ticket ID and note ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID
noteIdYesThe note ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. It states 'Get' implies a read operation, but doesn't mention whether it's safe (non-destructive), requires authentication, has rate limits, or what the return format looks like. For a tool with zero annotation coverage, this is a significant gap in transparency.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence that front-loads the core purpose with zero waste. Every word contributes directly to understanding the tool's function, making it appropriately sized for a simple retrieval operation.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's low complexity (2 required parameters, no output schema, no annotations), the description is minimally adequate. It covers the basic purpose but lacks behavioral details and usage context. Without annotations or output schema, more guidance on what the tool returns or how it behaves would improve completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema description coverage is 100%, with both parameters clearly documented in the input schema. The description adds no additional meaning beyond what the schema provides, such as format details or usage examples. Baseline 3 is appropriate when the schema does the heavy lifting.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Get' and the resource 'a specific ticket note', specifying it requires both ticket ID and note ID. It distinguishes from sibling tools like 'autotask_search_ticket_notes' (which likely searches multiple notes) by focusing on retrieval of a single note, though it doesn't explicitly name that sibling for comparison.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives, such as 'autotask_search_ticket_notes' for searching notes or 'autotask_get_ticket_details' for broader ticket information. It lacks context on prerequisites or typical use cases, leaving the agent to infer usage from the name alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/TICnine/autotask-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server