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TICnine

Autotask MCP Server

autotask_create_service_call

Schedule and plan work on tickets by creating new service calls in Autotask PSA with description, timing, and company details.

Instructions

Create a new service call in Autotask. Service calls are used to schedule and plan work on tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
descriptionYesDescription of the service call
statusNoStatus picklist ID (use autotask_get_field_info with entityType "ServiceCalls" to find valid values)
startDateTimeYesScheduled start date/time (ISO 8601 format, e.g. 2026-03-22T09:00:00Z)
endDateTimeYesScheduled end date/time (ISO 8601 format)
companyIDNoCompany ID this service call is for
companyLocationIDNoCompany location ID (optional)
completeNoWhether this service call is complete (default: false)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden of behavioral disclosure. While 'Create' implies a write/mutation operation, the description doesn't address critical behavioral aspects: required permissions, whether this is an idempotent operation, what happens on failure, rate limits, or what the response contains (since there's no output schema). The additional context about service call purpose is helpful but insufficient for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is appropriately concise with two sentences. The first sentence directly states the tool's purpose, and the second provides helpful context about service calls. There's no wasted text, though it could be slightly more structured by front-loading more critical information about behavioral aspects.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given this is a mutation tool (create operation) with no annotations and no output schema, the description is incomplete. It doesn't address what happens after creation (return values, success/failure responses), authentication requirements, error conditions, or how this tool relates to the broader Autotask workflow. The context about service call purpose is helpful but insufficient for proper agent usage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all 7 parameters thoroughly with descriptions and format examples. The description adds no parameter-specific information beyond what's in the schema. According to the rules, when schema coverage is high (>80%), the baseline is 3 even with no param info in the description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Create a new service call') and resource ('in Autotask'), with additional context about what service calls are used for ('schedule and plan work on tickets'). However, it doesn't explicitly differentiate this tool from other 'create' siblings like autotask_create_ticket or autotask_create_task, which would require a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives. The description mentions service calls are 'used to schedule and plan work on tickets,' but doesn't specify when to create a service call versus directly working on a ticket or using other scheduling tools. There's no mention of prerequisites, dependencies, or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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