Skip to main content
Glama
TICnine

Autotask MCP Server

autotask_create_service_call_ticket

Link a ticket to a service call for scheduling purposes. This associates the ticket with the service call to coordinate support activities.

Instructions

Link a ticket to a service call. This associates the ticket with the service call for scheduling purposes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
serviceCallIDYesThe service call ID to link the ticket to
ticketIDYesThe ticket ID to link to the service call
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It implies a write operation ('Link'), but doesn't specify permissions required, whether the link is reversible, error conditions, or response format. This leaves significant gaps for a mutation tool, making it inadequate for safe agent use.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two concise sentences with zero wasted words. It front-loads the core action ('Link a ticket to a service call') and adds clarifying context efficiently. Every sentence earns its place, making it highly readable and direct.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity as a mutation operation with no annotations and no output schema, the description is insufficient. It lacks details on behavioral traits (e.g., side effects, error handling), usage context, and expected results. For a tool that modifies data, this leaves the agent under-informed about critical operational aspects.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with both parameters clearly documented in the input schema. The description adds no additional meaning beyond the schema's 'serviceCallID' and 'ticketID' descriptions. According to the rules, this results in a baseline score of 3, as the schema handles the parameter semantics effectively.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's purpose: 'Link a ticket to a service call' with the specific action 'associates the ticket with the service call for scheduling purposes.' It distinguishes from sibling tools like autotask_create_service_call (which creates a service call) and autotask_delete_service_call_ticket (which deletes such a link), but doesn't explicitly contrast with all siblings, keeping it at 4.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites (e.g., existing ticket and service call), exclusions, or compare with tools like autotask_search_service_call_tickets. The context 'for scheduling purposes' is vague and doesn't offer practical usage rules.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

Install Server

Other Tools

Latest Blog Posts

MCP directory API

We provide all the information about MCP servers via our MCP API.

curl -X GET 'https://glama.ai/api/mcp/v1/servers/TICnine/autotask-mcp'

If you have feedback or need assistance with the MCP directory API, please join our Discord server