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TICnine

Autotask MCP Server

autotask_create_ticket_checklist_item

Add a checklist item to an Autotask ticket to track tasks and manage workflow steps.

Instructions

Add a new checklist item to a ticket.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
ticketIdYesThe ticket ID to add the checklist item to
itemNameYesThe checklist item text
positionNoOptional ordering position for the item
isCompletedNoWhether the item starts in the completed state (default: false)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden but only states the basic action without behavioral details. It doesn't disclose whether this is a mutating operation (implied by 'Add'), what permissions are required, potential side effects (e.g., affecting ticket status), rate limits, or error conditions. For a creation tool with zero annotation coverage, this leaves significant gaps in understanding how it behaves beyond the simple action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, clear sentence with zero wasted words. It's front-loaded with the core action and target, making it immediately understandable without unnecessary elaboration. Every word earns its place by directly conveying the tool's purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's moderate complexity (a creation operation with 4 parameters), no annotations, and no output schema, the description is minimally adequate. It states what the tool does but lacks behavioral context, usage guidance, and output details. The schema covers parameters well, but overall completeness is limited to the basic action without supporting information for effective use.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema fully documents all 4 parameters (ticketId, itemName, position, isCompleted). The description adds no parameter-specific information beyond what's in the schema, such as format examples or constraints. This meets the baseline of 3 since the schema does the heavy lifting, but the description doesn't enhance parameter understanding.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Add') and target ('checklist item to a ticket'), making the purpose immediately understandable. It distinguishes this tool from sibling tools like 'autotask_create_ticket' or 'autotask_update_ticket_checklist_item' by specifying it's for adding checklist items rather than creating tickets or updating existing checklist items. However, it doesn't explicitly mention it's for creating new items versus other checklist operations, which prevents a perfect score.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives. It doesn't mention prerequisites (e.g., needing an existing ticket), exclusions (e.g., not for updating items), or refer to sibling tools like 'autotask_update_ticket_checklist_item' for modifications or 'autotask_delete_ticket_checklist_item' for removal. The agent must infer usage from the name and schema alone.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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