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TICnine

Autotask MCP Server

autotask_get_product

Retrieve product details by ID from Autotask PSA to support MSP operations like billing, inventory management, and service delivery.

Instructions

Get a specific product by ID

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
productIdYesThe product ID to retrieve
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It states a read operation ('Get'), which implies non-destructive behavior, but doesn't disclose authentication needs, rate limits, error handling, or response format. This is a significant gap for a tool with no annotation coverage.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero waste—front-loaded and appropriately sized for a simple retrieval tool. Every word earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read tool with 100% schema coverage but no annotations or output schema, the description is minimally adequate. It clarifies the purpose but lacks behavioral details and usage context, leaving gaps in completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, with the parameter 'productId' fully documented in the schema. The description adds no additional meaning beyond implying the ID is used for retrieval, matching the baseline for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Get') and resource ('product'), specifying it retrieves a specific product by ID. It distinguishes from sibling search tools (e.g., autotask_search_products) by focusing on retrieval of a single item, though it doesn't explicitly name alternatives.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance is provided on when to use this tool versus alternatives like autotask_search_products or other get_* tools. The description implies usage when you have a specific product ID, but lacks explicit context or exclusions.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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