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TICnine

Autotask MCP Server

autotask_search_resources

Find users in Autotask by name or email, filter by status and type, and manage results with pagination.

Instructions

Search for resources (users) in Autotask. Returns 25 results per page by default. Use page parameter for more results.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
searchTermNoSearch term for resource name or email
isActiveNoFilter by active status
resourceTypeNoFilter by resource type (1=Employee, 2=Contractor, 3=Temporary)
pageNoPage number for pagination (default: 1)
pageSizeNoResults per page (default: 25, max: 500)
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries the full burden of behavioral disclosure. It mentions pagination behavior (25 results per page default, use page parameter for more), which is useful, but lacks critical details like whether this is a read-only operation, authentication requirements, rate limits, or error handling. For a search tool with zero annotation coverage, this is insufficient.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two concise sentences with zero waste, front-loading the core purpose. It could be slightly improved by integrating the pagination detail more seamlessly, but it's efficiently structured.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given no annotations, no output schema, and a search tool with behavioral nuances, the description is incomplete. It covers pagination but misses key context like return format, error conditions, or how results are ordered, leaving significant gaps for an AI agent.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all 5 parameters thoroughly. The description adds no additional parameter semantics beyond what's in the schema, meeting the baseline 3 for high schema coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Search') and resource ('resources (users) in Autotask'), making the purpose explicit. However, it doesn't differentiate from sibling search tools like autotask_search_companies or autotask_search_contacts, which would require a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives is provided. The description mentions pagination but doesn't explain when to use this specific resource search over other search tools in the sibling list.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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