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TICnine

Autotask MCP Server

by TICnine

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    TDQS

    C2.9/5.0

    Scored across 90 tools

    Disambiguation3/5

    Most tools are clearly separated by resource+action, and descriptions clarify parent entities such as ticket notes vs company notes. However, the list/search split, overlapping enum tools like list_ticket_statuses vs get_field_info, and the meta-tools (router, execute_tool, list_category_tools) create enough ambiguity that misselection is plausible.

    Naming Consistency4/5

    The autotask_ prefix and verb_noun structure are applied consistently across nearly all tools. The main deviations are mixing list and search for lookup operations and a few exceptions like get_ticket_details and execute_tool, but these are minor and predictable.

    Tool Count1/5

    With 90 tools, the surface far exceeds the recommended 3-15 range and matches the extreme mismatch threshold. The inclusion of router, category, and executor meta-tools suggests the design is compensating for an overly large tool set rather than being well-scoped.

    Completeness3/5

    Core workflows for tickets, projects, service calls, quotes, and charges are reasonably covered. However, many resources have create/get/search but no update or delete, including contacts, opportunities, tasks, phases, notes, time entries, and expense items, leaving notable dead ends.