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TICnine

Autotask MCP Server

autotask_create_company

Create a new company record in Autotask PSA by providing essential details like name, type, contact information, and location data.

Instructions

Create a new company in Autotask

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
companyNameYesCompany name
companyTypeYesCompany type ID
phoneNoCompany phone number
address1NoCompany address line 1
cityNoCompany city
stateNoCompany state/province
postalCodeNoCompany postal/ZIP code
ownerResourceIDNoOwner resource ID
isActiveNoWhether the company is active
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. It states 'Create' which implies a write/mutation operation, but fails to mention permissions required, whether creation is idempotent, what happens on duplicate names, or what the response contains. For a mutation tool with zero annotation coverage, this is a significant gap.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, efficient sentence with zero wasted words. It's appropriately sized for a simple creation tool and front-loads the essential information immediately.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a mutation tool with 9 parameters, no annotations, and no output schema, the description is inadequate. It doesn't explain what happens after creation, what values are returned, error conditions, or system behavior. The agent lacks sufficient context to use this tool effectively despite the good schema coverage.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema description coverage is 100%, so the schema already documents all 9 parameters with clear descriptions. The tool description adds no additional parameter information beyond what's in the schema, meeting the baseline expectation but not exceeding it.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb ('Create') and resource ('new company in Autotask'), making the purpose unambiguous. However, it doesn't differentiate from sibling tools like autotask_create_contact or autotask_update_company, which would require explicit comparison to earn a 5.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides no guidance on when to use this tool versus alternatives like autotask_update_company or autotask_search_companies. There's no mention of prerequisites, constraints, or typical use cases, leaving the agent with insufficient context for appropriate selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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