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TICnine

Autotask MCP Server

autotask_list_ticket_priorities

Retrieve all ticket priority options from Autotask to filter tickets or set priorities when creating new tickets.

Instructions

List all available ticket priorities in Autotask. Use this to find priority values for filtering or creating tickets.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden for behavioral disclosure. While 'List all available ticket priorities' implies a read-only operation, it doesn't explicitly state this is a safe, non-destructive query. It also doesn't mention potential limitations like rate limits, authentication requirements, or what format the priorities are returned in.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is perfectly concise with two sentences that each earn their place. The first sentence states the core purpose, and the second provides practical usage guidance. There's zero wasted language or redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a zero-parameter, read-only listing tool with no output schema, the description is adequate but could be more complete. It explains what the tool does and when to use it, but doesn't describe the return format or any behavioral constraints. Given the simplicity of the tool, this is minimally viable but leaves some questions unanswered.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The tool has zero parameters, and the schema description coverage is 100% (empty schema). The description appropriately doesn't discuss parameters since none exist. A baseline of 4 is appropriate for zero-parameter tools where the schema fully documents the absence of inputs.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'List' and resource 'all available ticket priorities in Autotask', making the purpose specific and unambiguous. It distinguishes this tool from its many siblings by focusing on ticket priorities rather than other entities like companies, tickets, or projects.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context for when to use this tool: 'to find priority values for filtering or creating tickets.' This gives practical guidance on its purpose. However, it doesn't explicitly state when NOT to use it or name specific alternatives among the sibling tools.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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