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SShadowS

Zendesk MCP Server

by SShadowS

update_trigger

Update a Zendesk trigger by replacing its conditions, actions, title, or description. Provided fields completely replace, not merge, existing content.

Instructions

Update an existing trigger. Pass conditions and/or actions to replace those sections (not merge).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesTrigger ID to update
titleNoUpdated trigger title
descriptionNoUpdated trigger description
conditionsNoUpdated conditions
actionsNoUpdated actions
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries full burden. It discloses the replacement behavior for conditions/actions but omits other traits such as side effects, permissions, or the behavior for title/description updates. More detail on update behavior would be beneficial.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise: one sentence that includes the essential information. No redundant words, and it is front-loaded with the primary purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description adequately covers the core behavior for a moderately complex tool with nested objects. It lacks explicit mention of return value and behavior for other fields (title, description), but the schema covers those structures. Slight gap in completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds value by clarifying that conditions and actions replace rather than merge, which is not evident from the schema alone.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action ('Update an existing trigger') and the resource. It also distinguishes from siblings by specifying that conditions and actions replace sections, which is unique to update_trigger vs create_trigger.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use (updating an existing trigger) but does not explicitly exclude cases or mention alternatives like create_trigger. The context of siblings provides some guidance, but a direct statement would improve clarity.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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