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SShadowS

Zendesk MCP Server

by SShadowS

create_macro

Create a macro to automate ticket updates by defining a title and actions that set field values when the macro is applied.

Instructions

Create a new macro. Provide title and an actions array. Each action is {field, value} describing what the macro changes when applied.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleYesMacro title
descriptionNoMacro description
actionsYesActions to perform when macro is applied
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It explains the macro's effect (changes fields/values) but does not disclose permissions, destructive potential, or limits.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded purpose, no unnecessary words. Efficient and clear.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers the input adequately but does not mention the output or return value. Since there is no output schema, this is a gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds clarity by explaining that actions are applied when the macro runs, providing context beyond the schema field descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose4/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool creates a new macro and mentions key parameters. However, it does not differentiate from sibling tools like update_macro or create_automation, which would enhance clarity.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives. It only states what the tool does, not the context or prerequisites.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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