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SShadowS

Zendesk MCP Server

by SShadowS

update_automation

Modify an existing Zendesk automation by replacing its conditions, actions, title, or description. Provide the automation ID and the fields to update.

Instructions

Update an existing automation. Pass conditions and/or actions to replace those sections (not merge).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesAutomation ID to update
titleNoUpdated automation title
descriptionNoUpdated automation description
conditionsNoUpdated conditions
actionsNoUpdated actions
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the burden. It discloses the replace-not-merge behavior, which is crucial. However, it omits other behavioral traits like permissions, idempotency, or response format.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with purpose, followed by critical behavioral note. No unnecessary words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given 5 params, nested objects, and no output schema, the description addresses the key nuance of replacement. It could mention that omitted optional fields remain unchanged, but overall it's sufficiently complete for a simple update tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, but the description adds value by clarifying that conditions and actions parameters replace (not merge) existing sections. This goes beyond the schema's structural descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Update' and the resource 'existing automation', and highlights the key distinction of replacing (not merging) conditions/actions, differentiating it from create_automation and other update tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies when to use (update an existing automation) but does not explicitly contrast with create_automation or other siblings. It gives usage guidance on passing conditions/actions with replacement behavior, but no when-not-to-use or alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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