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SShadowS

Zendesk MCP Server

by SShadowS

delete_automation

Delete an automation by ID without affecting tickets it previously modified.

Instructions

Delete an automation. Tickets previously modified by it are unaffected.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesAutomation ID to delete
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It discloses that tickets previously modified are unaffected, which is a key behavioral trait for a delete operation. However, it does not mention permission requirements or irreversibility.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise, consisting of just two sentences. Every word adds value, with no extraneous information. It is front-loaded with the core purpose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple delete operation with one parameter and no output schema, the description is adequate. It addresses the main concern of side effects (tickets unaffected). Could be slightly improved by mentioning permanence or undo, but not necessary for completeness.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema already covers the one parameter (id) with a description. The tool description adds no additional semantic information beyond what the schema provides, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Delete an automation' which is a specific verb and resource. It also adds a unique behavioral note about tickets being unaffected, distinguishing it from other delete tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage when you want to delete an automation but does not provide explicit guidance on when to use this tool versus alternatives like delete_trigger or delete_macro. No exclusions or context for selection.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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