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SShadowS

Zendesk MCP Server

by SShadowS

delete_user

Soft-delete a Zendesk user by setting active to false while preserving ticket history. Prevents deletion of the account owner.

Instructions

Soft-delete a Zendesk user (sets active:false; the record is retained for ticket history). To permanently purge, use Zendesk's GDPR delete endpoint (not exposed by this tool). Cannot delete the account owner.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesUser ID to delete
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Discloses the soft-delete behavior (retains record for ticket history) and the active:false flag. No annotations provided, but description fully covers behavioral traits.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three sentences, each providing essential information without redundancy or unnecessary elaboration.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple tool with one parameter and no output schema, the description covers all necessary context: what it does, limitations, and usage alternatives.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Single parameter 'id' with 100% schema description coverage. Description adds no extra meaning beyond 'User ID to delete', which is adequate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states it soft-deletes a Zendesk user by setting active:false, distinguishes from permanent deletion, and notes the restriction on account owner.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly says when to use (soft-delete) and when not (use GDPR endpoint for permanent purge), and identifies a specific constraint (cannot delete account owner).

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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