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SShadowS

Zendesk MCP Server

by SShadowS

update_article

Update a Help Center article's title, body, labels, or section by passing only the fields to change.

Instructions

Update an existing Help Center article's title, body, labels, or section. Pass only the fields you want to change.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesArticle ID to update
titleNoUpdated article title
bodyNoUpdated article body content (HTML)
localeNoUpdated article locale (e.g., 'en-us')
draftNoWhether the article is a draft
permission_group_idNoUpdated permission group ID
user_segment_idNoUpdated user segment ID
label_namesNoUpdated labels
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It mentions partial update but lacks details on side effects (e.g., return value, revision history, authentication needs) or atomicity.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is one short sentence that captures the essential purpose. It is front-loaded and concise, though it could include a bit more detail without being verbose.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool has 8 parameters, no output schema, and no annotations, the description covers the basic update behavior but omits details like required return format, triggers, or how fields beyond those mentioned behave.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so each parameter has a description. The description adds value by indicating a partial update approach, but the mention of 'section' is slightly misleading as no 'section' parameter exists in the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool updates an existing Help Center article, listing specific fields (title, body, labels, or section) and distinguishes from sibling tools like create_article (new articles) and delete_article (removal).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description instructs to pass only fields to change, indicating partial update behavior. While it doesn't explicitly mention when to use vs. alternatives, the context is clear for an update operation.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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