list_groups
List all Zendesk agent groups to retrieve group IDs for ticket routing and assignment. Use group IDs to update tickets or search by group.
Instructions
List ALL agent groups (teams that own tickets) in the Zendesk instance. Each group has an ID used in ticket routing — use this when you need to discover group IDs for update_ticket group_id:<id> or search type:ticket group:<id>.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number for pagination | |
| per_page | No | Number of groups per page (max 100) |