list_groups
Retrieve all Zendesk agent groups with their IDs to assign tickets to specific teams. Use group IDs for ticket updates and searches.
Instructions
List ALL agent groups (teams that own tickets) in the Zendesk instance. Each group has an ID used in ticket routing — use this when you need to discover group IDs for update_ticket group_id:<id> or search type:ticket group:<id>.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| page | No | Page number for pagination | |
| per_page | No | Number of groups per page (max 100) |