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SShadowS

Zendesk MCP Server

by SShadowS

delete_article

Remove a Zendesk Help Center article with soft-delete support. After deletion, article URLs return 404, but the article can be restored briefly.

Instructions

Delete a Help Center article. Soft-deletable — Zendesk retains the record briefly for undo. Existing links to the article will 404.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesArticle ID to delete
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description bears full responsibility. It discloses important behaviors: soft-deletable (Zendesk retains record briefly for undo) and that existing links will 404. This adds value beyond the basic action.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with the action, no wasted words. Efficient and clear.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description covers key behaviors (soft-delete, link 404) and the single parameter is explained in the schema. For a simple delete operation with no output schema, this is sufficiently complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% for the single parameter 'id'. The description does not add additional meaning beyond the schema's description, so it meets the baseline for high coverage.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (Delete), the resource (Help Center article), and distinguishes from sibling delete tools by specifying 'article'. It also provides additional context about soft-deletability and link behavior, making the purpose unambiguous.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description clearly indicates when to use this tool (to delete an article) but does not explicitly mention alternatives or when not to use it. The context is clear, but no exclusions are provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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