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SShadowS

Zendesk MCP Server

by SShadowS

get_user

Retrieve a complete user profile (name, email, role, organization, tags, custom fields) by providing their numeric ID. Use search to find the ID if only email or name is known.

Instructions

Fetch one user by numeric ID, returning the full profile (name, email, role, organization, tags, custom_fields). If you only have an email or name, use search with type:user email:<email> first to find the ID.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesUser ID
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries the full burden. It states the tool returns a full profile, which is a read operation. It doesn't mention error behavior or authorization, but for a simple get, the transparency is adequate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences with no wasted words. The first sentence covers purpose and output; the second provides usage guidance. Perfectly front-loaded.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the low complexity (1 required parameter, no output schema), the description is fully complete. It explains what the tool returns and how to obtain the ID if needed. No gaps.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The schema describes the 'id' parameter as 'User ID'. The description adds context by specifying it's a 'numeric ID' and ties it to the alternative pattern (using search for email/name). This adds useful meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (fetch) and resource (one user by numeric ID), and specifies the returned fields (name, email, etc.). It distinguishes from sibling tools like 'list_users' and 'search'.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly provides guidance on when to use this tool vs. alternatives: 'If you only have an email or name, use `search`... first to find the ID.' This is direct and actionable for an AI agent.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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