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SShadowS

Zendesk MCP Server

by SShadowS

get_talk_stats

Retrieve Zendesk Talk voice aggregate stats including total calls, average wait time, abandoned rate, and agent availability for the last 30 days.

Instructions

Return Zendesk Talk (voice) aggregate stats: total calls, average wait, abandoned rate, agent availability. Requires Zendesk Talk add-on. Returns the rolling window Zendesk publishes (typically last 30 days).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault

No arguments

Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so the description must disclose behavior. It mentions the rolling window (30 days) and that it returns aggregate stats, but does not discuss potential side effects, rate limits, or permissions beyond the add-on requirement.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Three concise sentences, no wasted words. Front-loaded with purpose, then requirements and context.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a parameterless tool without output schema, the description covers core information: what it returns, requirement, and data window. Could mention that stats are aggregated or numeric, but overall complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

There are zero parameters, so schema coverage is 100%. The description correctly adds no parameter info beyond what the schema provides, meeting the baseline.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly specifies it returns Zendesk Talk aggregate stats, listing specific metrics (total calls, average wait, etc.). No sibling tool covers Talk/voice, so it is well-distinguished.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

It states a prerequisite (Zendesk Talk add-on) and explains the rolling window context, but lacks explicit guidance on when to use vs. alternatives or when not to use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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