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SShadowS

Zendesk MCP Server

by SShadowS

create_article

Create a Help Center article in a specific section. Accepts HTML body and optional settings for locale, draft status, permissions, and labels.

Instructions

Create a Help Center article in a specific section. Body accepts HTML. Specify locale if you support multiple languages (defaults to instance default).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleYesArticle title
bodyYesArticle body content (HTML)
section_idYesSection ID where the article will be created
localeNoArticle locale (e.g., 'en-us')
draftNoWhether the article is a draft
permission_group_idNoPermission group ID for the article
user_segment_idNoUser segment ID for the article
label_namesNoLabels for the article
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description discloses that body accepts HTML and locale defaults, but lacks information on permissions, idempotency, error behavior, or side effects. Without annotations, this is insufficient for an 8-parameter tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with purpose, no wasted words. Efficiently communicates key usage details.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Despite good schema coverage, the description omits expected return value and fails to address the complexity of 8 parameters. For a creation tool, this is incomplete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. The description adds that locale defaults to instance default and body accepts HTML, which is helpful but minimal beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it creates a Help Center article in a specific section, which distinguishes it from sibling tools like create_ticket or update_article. The resource ('Help Center article') and verb ('create') are specific.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies usage for article creation but does not explicitly contrast with alternatives like update_article or list_articles. It provides context about locale and HTML body but no when-not guidance.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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