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SShadowS

Zendesk MCP Server

by SShadowS

analyze_ticket_images

Downloads and analyzes ticket images, including attachments and inline images, using AI to extract information. Supports scoping to specific comments or attachments.

Instructions

Download and analyze images from a ticket using AI vision with comprehensive analysis. Includes both file attachments and inline images embedded in comment bodies. Optionally scope to a single comment/post via comment_id, or to specific images via attachment_ids (discover ids with get_ticket_attachments).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesTicket ID
comment_idNoOnly analyze images from this comment/post. Get IDs via get_ticket_comments or get_ticket_attachments.
max_tokensNoMaximum tokens for response (default: 8192, max: 16000)
attachment_idsNoOnly analyze these specific image ids. File attachment ids are numbers; inline image ids look like 'inline_<commentId>_<index>'. Discover ids via get_ticket_attachments.
include_inlineNoInclude inline images from comment HTML bodies (default: true)
analysis_promptNoCustom analysis prompt (default: general image description)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden. It mentions downloading and analyzing images, including inline images, but does not disclose permissions, rate limits, or confirm it is non-destructive. The behavior is implied but not fully transparent.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences, front-loading the core purpose and then detailing scoping options. Every sentence adds necessary information without redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a 6-parameter tool with no output schema or annotations, the description covers the main functionality, scoping, and ID discovery. It does not describe the return value format, but it provides enough context for an agent to use the tool effectively.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for each parameter. The description adds value beyond the schema by explaining the scoping relationship (e.g., 'discover ids with get_ticket_attachments') and the distinction between file attachment and inline image IDs.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states it 'downloads and analyzes images from a ticket using AI vision,' with a specific verb and resource. It distinguishes itself from sibling tools like 'get_ticket_attachments' and 'analyze_ticket_documents' by focusing on image analysis.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description provides clear context on when to use the tool and offers scoping options via comment_id and attachment_ids, including how to discover IDs. It does not explicitly state when not to use it, but the guidance is sufficient for appropriate usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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