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SShadowS

Zendesk MCP Server

by SShadowS

get_ticket_attachments

List all attachments in a ticket's comment thread, including files and inline images, to review attachments before further analysis.

Instructions

List every attachment across a ticket's comment thread (files and inline images). Use this to discover what's attached before deciding to call analyze_ticket_images or analyze_ticket_documents. Each attachment includes content_type, size, filename, and a content_url for downloading.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesTicket ID
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided. The description adds value by listing returned fields (content_type, size, filename, content_url) and clarifying that both files and inline images are included. It does not mention pagination or access restrictions, but the read-only nature is inferred.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences: first explains purpose, second provides usage guidance and output details. No redundant information.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple list tool with one parameter and no output schema, the description covers purpose, usage context, and return fields adequately.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a single parameter ('id') described as 'Ticket ID'. The description does not add further meaning beyond the schema, so baseline 3 applies.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description uses a specific verb ('List') and resource ('attachments across a ticket's comment thread'), distinguishing it from sibling tools like `analyze_ticket_images` and `analyze_ticket_documents`.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states when to use this tool ('discover what's attached before deciding to call `analyze_ticket_images` or `analyze_ticket_documents`'), providing clear context and alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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