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SShadowS

Zendesk MCP Server

by SShadowS

get_macro

Retrieve a Zendesk macro's definition by its ID, including title and actions such as status changes, comments, and tag additions.

Instructions

Fetch one macro's definition by numeric ID, including the title and the array of actions it performs (status change, comment, tag adds, etc.).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesMacro ID
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the full burden; it specifies the tool is a fetch operation and outline the return data (title, actions). It does not detail error cases or permissions, but for a simple read operation the disclosure is adequate.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

A single, well-structured sentence with all essential information front-loaded. No extraneous words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple one-parameter fetch with no output schema, the description sufficiently explains the purpose, input, and output. It does not include examples or error conditions, but the complexity is low enough that this is near-complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with a clear description for 'id'. The tool description adds value by explaining what the returned data includes, going beyond parameter syntax to inform agents of the output context.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool fetches a single macro by numeric ID and lists the returned fields (title and actions), distinguishing it from sibling tools like list_macros, create_macro, and update_macro.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description implies use for fetching one macro but does not explicitly state when to use this versus alternatives like list_macros or search. No when-not context is given.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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