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SShadowS

Zendesk MCP Server

by SShadowS

list_organizations

Retrieve all organizations from your Zendesk instance. Supports pagination to handle large datasets.

Instructions

List ALL organizations in the Zendesk instance. No filter parameters — to find an organization by name, domain, external_id, or tag use search with type:organization name:<name> or type:organization tags:<tag>. Supports pagination.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number for pagination
per_pageNoNumber of organizations per page (max 100)
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description carries full burden. It states 'List ALL organizations' implying read-only behavior, and mentions pagination. However, it does not explicitly confirm non-destructiveness or other side effects beyond what is obvious.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences with no wasted words. Front-loaded with the purpose, followed by alternative guidance and pagination note. Every sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simplicity of the tool (2 optional parameters, no output schema), the description adequately covers behavior and pagination. No gaps identified, but could optionally add return format details.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with both parameters documented. Description adds useful context: 'max 100' for per_page, which is not present in the schema. No enums or nested objects, but the description enhances understanding.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states 'List ALL organizations' and distinguishes from search by specifying it has no filter parameters. The verb 'list' and resource 'organizations' are precise, and sibling tools like search are explicitly referenced.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly explains when to use this tool (for all organizations) and when to use search instead (filtering by name, domain, etc.). Provides a concrete example of alternative usage.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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