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SShadowS

Zendesk MCP Server

by SShadowS

create_group

Create a new agent group in Zendesk. Specify a group name and optional description; add members later via group_memberships endpoint.

Instructions

Create a new agent group. Group members are added separately via Zendesk's group_memberships endpoint (not exposed by this tool).

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesGroup name
descriptionNoGroup description
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so the description carries the full burden. It discloses that group members are not added by this tool, but does not cover permissions, idempotency, or error behavior. Basic transparency is present but could be enhanced.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences that are direct and front-loaded. No unnecessary words; each sentence earns its place.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple create tool with 2 parameters and no output schema, the description covers the essential action and clarifies a key limitation (members). It could mention creation behavior (e.g., immediate or async) but is otherwise complete.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

The input schema covers 100% of parameters with descriptions for 'name' and 'description'. The description adds no additional parameter-specific guidance beyond what the schema provides, so a baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states 'Create a new agent group' with a specific verb and resource, distinguishing it from sibling tools like create_organization or create_user. The additional note about group memberships further clarifies its scope.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states the purpose and includes a crucial note that group members must be added separately via a different endpoint, which guides the agent on what this tool does not do. No alternative tools mentioned, but the guidance is clear.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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