add_ticket_comment
Append a comment to an existing ticket, with internal note or public reply visibility, without altering other ticket fields.
Instructions
Append a comment to an existing ticket. Default visibility is internal (agent-only note) — pass type:'public' to send a reply visible to the requester. Use this rather than update_ticket when you only want to add a comment without changing other ticket fields.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID | |
| body | Yes | Comment body | |
| type | No | Comment type: 'public' (visible to end users) or 'internal' (agents only). Default: 'internal' | |
| author_id | No | Author ID (defaults to current user) |