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SShadowS

Zendesk MCP Server

by SShadowS

create_view

Create a new ticket view by defining filter conditions, columns, grouping, and sorting.

Instructions

Create a new ticket view. Pass conditions as an object with optional all and any arrays (Zendesk evaluates all as AND-logic, any as OR-logic). Each condition is {field, operator, value} per Zendesk's view conditions schema. Use output to control which columns appear, plus grouping and sort.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
titleYesView title
descriptionNoView description
conditionsYesConditions for the view
outputNoColumns, grouping, and sort order for view results.
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description carries the burden. It explains the logical behavior of conditions (AND/OR) and output structure, but does not disclose side effects, permissions, or idempotency. It adds some value but lacks critical behavioral context.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences that front-load the purpose and then immediately explain the key parameter structure. Every sentence is necessary and efficient; no wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the complexity (nested objects, 4 parameters, no output schema), the description covers conditions and output structure reasonably but omits details like valid field/operator values or return value. Could be more complete, but schema partially compensates.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, but schema descriptions are minimal (field, operator, value, etc.). The description adds meaning by explaining the 'all' and 'any' arrays as AND/OR logic and detailing the output object with columns, grouping, and sort. This is valuable beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new ticket view', which is a specific verb+resource. It also explains the conditions structure and output options, distinguishing it from other create tools like create_automation or create_ticket.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like update_view or list_views. The description does not mention prerequisites or cases where a user should prefer a different tool.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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