create_ticket
Create a new Zendesk support ticket with subject, comment, priority, and status. Supports custom fields including Azure DevOps work item ID.
Instructions
Create a new ticket. Supports named_custom_fields (e.g. ado_work_item_id) and raw custom_fields.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| subject | Yes | Ticket subject | |
| comment | Yes | Ticket comment/description | |
| priority | No | Ticket priority | |
| status | No | Ticket status | |
| requester_id | No | User ID of the requester | |
| assignee_id | No | User ID of the assignee | |
| group_id | No | Group ID for the ticket | |
| type | No | Ticket type | |
| tags | No | Tags for the ticket | |
| custom_fields | No | Raw Zendesk custom_fields entries ({id, value}). Escape hatch for fields not in the named map. | |
| named_custom_fields | No | Named custom fields. Keys map to Zendesk custom field ids via src/config/custom-fields.js. |