analyze_ticket_documents
Analyze all document attachments from a Zendesk ticket, including PDFs, DOCX, and CSV files. Use custom prompts to extract insights, filter by document type, or enable quick mode for faster analysis.
Instructions
Comprehensively analyze all document attachments from a ticket (PDF, DOCX, TXT, CSV, etc). v2.1 with truncation. Note: This may take 30-60 seconds for multiple documents.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID | |
| analysis_prompt | No | Custom prompt for document analysis | |
| max_tokens | No | Maximum tokens for response (default: 4096) | |
| include_images | No | Also analyze image attachments (default: true) | |
| document_types | No | Filter specific document types to analyze | |
| quick_mode | No | Quick mode: analyze only first 3 documents (default: false) |