analyze_ticket_documents
Uses AI to analyze document attachments (PDF, DOCX, TXT, CSV, images) from a support ticket. Customize analysis with prompts and filters to extract key insights.
Instructions
Comprehensively analyze all document attachments from a ticket (PDF, DOCX, TXT, CSV, etc.) using AI. Long documents are truncated to fit the analysis budget. Note: this may take 30-60 seconds for multiple documents.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID | |
| max_tokens | No | Maximum tokens for response (default: 8192, max: 16000) | |
| quick_mode | No | Quick mode: analyze only first 3 documents (default: false) | |
| document_types | No | Filter specific document types to analyze | |
| include_images | No | Also analyze image attachments (default: true) | |
| analysis_prompt | No | Custom prompt for document analysis |