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SShadowS

Zendesk MCP Server

by SShadowS

create_organization

Create a new organization with a unique name. Use domain names to automatically associate end-users with matching email domains.

Instructions

Create a new organization. Name must be unique within the instance. Use domain_names (array) to auto-associate end-users whose email domain matches.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
nameYesOrganization name
domain_namesNoDomain names for the organization
detailsNoDetails about the organization
notesNoNotes about the organization
tagsNoTags for the organization
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Discloses uniqueness constraint and domain auto-association, but with no annotations, misses behavioral details like auth requirements, idempotency, or what happens on duplicate name.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two concise sentences convey purpose, constraint, and a key feature with no redundancy or fluff.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Covers main points for a create tool with 5 parameters (1 required). Missing details on error handling and return format, but overall sufficient given simple tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline is 3. Description adds context for domain_names but no additional semantics for other parameters beyond schema descriptions.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Description clearly states the action 'Create a new organization' and adds specific constraints like unique name and domain association, distinguishing it from sibling update and delete tools.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Provides implicit usage guidance through unique name constraint and domain_names feature, but lacks explicit when-to-use vs alternatives or when-not-to-use.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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