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SShadowS

Zendesk MCP Server

by SShadowS

list_triggers

Retrieve all Zendesk triggers to audit existing event-driven rules before creating new ones. Use to discover trigger IDs for inspection.

Instructions

List ALL triggers (event-driven rules that fire on ticket create/update). Use this to audit existing triggers before adding new ones, or to discover trigger IDs for inspection. For time-based rules use list_automations instead.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number for pagination
per_pageNoNumber of triggers per page (max 100)
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It says 'List ALL triggers' which implies read-only behavior and no side effects. However, it doesn't explicitly confirm safety or describe pagination details beyond schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no wasted words. Front-loaded with the verb and resource, and immediately useful guidance.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a list tool with good schema coverage and sibling differentiation. Lacks explicit mention of return format, but that's implied for a list operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for page and per_page. The description adds no additional parameter-specific meaning beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists triggers and defines them as event-driven rules that fire on ticket create/update. It distinguishes from automations by specifying the scope.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states when to use: audit before adding triggers or discover IDs. Provides an alternative tool for time-based rules: list_automations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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