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SShadowS

Zendesk MCP Server

by SShadowS

list_triggers

List all Zendesk triggers that fire on ticket create or update. Use to audit existing rules before adding new triggers or to find trigger IDs.

Instructions

List ALL triggers (event-driven rules that fire on ticket create/update). Use this to audit existing triggers before adding new ones, or to discover trigger IDs for inspection. For time-based rules use list_automations instead.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
pageNoPage number for pagination
per_pageNoNumber of triggers per page (max 100)
Behavior4/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description carries full burden. It says 'List ALL triggers' which implies read-only behavior and no side effects. However, it doesn't explicitly confirm safety or describe pagination details beyond schema.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, no wasted words. Front-loaded with the verb and resource, and immediately useful guidance.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Adequate for a list tool with good schema coverage and sibling differentiation. Lacks explicit mention of return format, but that's implied for a list operation.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for page and per_page. The description adds no additional parameter-specific meaning beyond what the schema already provides.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool lists triggers and defines them as event-driven rules that fire on ticket create/update. It distinguishes from automations by specifying the scope.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly states when to use: audit before adding triggers or discover IDs. Provides an alternative tool for time-based rules: list_automations.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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