create_automation
Create an automation in Zendesk that runs hourly to update tickets when specified conditions are met, including time-based fields.
Instructions
Create a new automation (runs hourly on tickets matching the conditions). Requires title, conditions, and actions. Conditions should include a time-based field (e.g. hours_since_update) — otherwise consider a trigger instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| title | Yes | Automation title | |
| description | No | Automation description | |
| conditions | Yes | Conditions for the automation | |
| actions | Yes | Actions to perform when automation conditions are met |