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SShadowS

Zendesk MCP Server

by SShadowS

update_group

Modify a Zendesk group's name or description using its ID to keep group information current.

Instructions

Update an existing group's name or description.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesGroup ID to update
nameNoUpdated group name
descriptionNoUpdated group description
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations provided, so description must carry behavioral disclosure. It only says 'update' without detailing side effects, authorization needs, or what happens if group not found.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness2/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Extremely brief (7 words) but sacrifices important context like usage conditions and behavior. Conciseness should not come at cost of completeness.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema and no annotations; description lacks return value, error handling, and any behavioral context for a mutation tool. Inadequate for an AI agent to use confidently.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for each parameter; description merely restates 'name or description', adding no extra meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool updates an existing group's name or description, distinguishing it from create_group or delete_group.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No guidance on when to use this tool versus alternatives like create_group; no prerequisites (e.g., group must exist) or error conditions mentioned.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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