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SShadowS

Zendesk MCP Server

by SShadowS

get_article

Retrieve a Zendesk Help Center article by its numeric ID, including title, HTML body, section, labels, and locale.

Instructions

Fetch one Help Center article by numeric ID, returning title, body (HTML), section_id, labels, and locale.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesArticle ID
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided, so the description must disclose behavioral traits. It states the return fields but does not mention error handling (e.g., if ID not found), authorization requirements, or rate limits. It is adequate but not comprehensive.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single, front-loaded sentence with no wasted words. Every word adds value, making it highly concise.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness4/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the simplicity (one parameter, no output schema), the description adequately covers the return values. It could be improved by noting that the article must exist, but it is generally complete for this tool.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, with one required parameter 'id' described in the schema. The description does not add extra meaning beyond what the schema provides, so baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the tool's action ('Fetch one Help Center article'), the input (numeric ID), and the fields returned (title, body HTML, section_id, labels, locale). It is specific and distinguishes from sibling tools like list_articles or create_article.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines3/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit when-to-use or when-not-to-use guidance is provided. While the purpose is clear, the description does not mention alternatives or context for choosing this tool over search or other retrieval methods.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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