time_create_timer
Start or resume a live timer on a SyncroMSP ticket for the API token's technician, preventing duplicate timers. Use it for current work; log past work with tickets_add_timer.
Instructions
Start a live timer on a ticket for the API token's technician (user_id cannot be set). If that technician already has a running or paused timer on the ticket, Syncro resumes and returns it instead of making a second one. Omit billable to use the account default. For logging past work, use tickets_add_timer instead.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| notes | No | Notes about the work | |
| billable | No | Whether the time is billable | |
| ticket_id | Yes | Ticket ID (required) | |
| comment_id | No | Ticket comment to link the timer to | |
| product_id | No | Labor product ID used when the timer is charged |