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SyncroMSP MCP Server

SyncroMSP MCP Server

by advenimus
OverviewSchemaSourceRelated ServersDiscussionsAdmin
TypeScript
Hybrid

tickets_get

Retrieve complete details for a specific ticket using its ID. Access all ticket fields for comprehensive analysis or processing.

Instructions

Get a single ticket by ID with full details

Tool call template

Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.

{
  "id": 1,
  "jsonrpc": "2.0",
  "method": "tools/call",
  "params": {
    "arguments": {
      "id": "<id>"
    },
    "name": "tickets_get"
  }
}

Input Schema

NameRequiredDescriptionDefault
idYesTicket ID

Schema Changelog

Changes observed during successful MCP inspections.

  1. First observedv0.1.1

TDQS

B3.2/5.0
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations, the description must disclose behavioral traits. It mentions 'full details' but does not specify what details are included, nor does it address error handling, authentication, rate limits, or the nature of the read operation.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is appropriately concise at 7 words, front-loading the core action and resource. It is efficient but could include a bit more context without being wordy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple read tool with one parameter and no output schema, the description is minimally adequate. However, 'full details' is vague; an agent might benefit from knowing which fields or nested objects are returned.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% (one parameter 'id' described as 'Ticket ID'). The description adds no additional meaning beyond the schema, so it meets the baseline of 3.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description 'Get a single ticket by ID with full details' clearly identifies the tool's action (Get), resource (ticket), and scope (single by ID, full details). It distinguishes from siblings like tickets_list (list) and tickets_get_comments (get comments).

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

No explicit guidance is provided on when to use this tool versus alternatives like tickets_list (for multiple tickets) or tickets_update (for modifying). The description does not mention when not to use it.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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