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advenimus

SyncroMSP MCP Server

tickets_create

Create a new ticket requiring a customer ID and subject. Line items cannot be added during creation; use a separate endpoint afterwards.

Instructions

Create a new ticket. Requires customer_id and subject at minimum. Note: line_items cannot be added inline during creation -- use tickets_add_line_item after the ticket is created.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
customer_idYesCustomer ID (required)
subjectYesTicket subject (required)
ticket_type_idNoTicket type ID
numberNoCustom ticket number
due_dateNoDue date (ISO 8601)
start_atNoStart date (ISO 8601)
end_atNoEnd date (ISO 8601)
location_idNoLocation ID
problem_typeNoProblem type
statusNoTicket status
user_idNoAssigned user ID
propertiesNoCustom field values
asset_idsNoAsset IDs to link
contact_idNoContact ID
priorityNoPriority level
tag_listNoTags
sla_idNoSLA ID
comments_attributesNoInitial comments
Behavior3/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

No annotations are provided. The description adds a behavioral note that line_items cannot be added inline, which is beyond the schema. However, it does not disclose other behaviors like return value, permissions, or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is extremely concise with only two sentences, each carrying important information. No unnecessary words, and the critical note is placed at the end.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness3/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

The description lacks information about the output/return value, which would be helpful for an 18-parameter tool with no output schema. It also does not mention how to retrieve the created ticket ID, leaving some gap.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with all parameters described. The description does not add additional parameter-specific meaning beyond the schema, so a baseline score of 3 is appropriate.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states 'Create a new ticket' with a specific verb and resource, and distinguishes from sibling tools by noting the line_items limitation, which is a key differentiator.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines4/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly states when to use the tool (to create a ticket) and provides a clear alternative (tickets_add_line_item) for adding line items after creation. It does not cover all edge cases but is helpful.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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