tickets_update
Updates an existing ticket by modifying only the provided fields, such as status, priority, or assignee.
Instructions
Update an existing ticket. Only provided fields will be changed.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID (required) | |
| subject | No | Ticket subject | |
| ticket_type_id | No | Ticket type ID | |
| number | No | Custom ticket number | |
| due_date | No | Due date (ISO 8601) | |
| start_at | No | Start date (ISO 8601) | |
| end_at | No | End date (ISO 8601) | |
| location_id | No | Location ID | |
| problem_type | No | Problem type | |
| status | No | Ticket status | |
| user_id | No | Assigned user ID | |
| customer_id | No | Customer ID | |
| properties | No | Custom field values | |
| asset_ids | No | Asset IDs to link | |
| contact_id | No | Contact ID | |
| priority | No | Priority level | |
| tag_list | No | Tags | |
| sla_id | No | SLA ID |