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advenimus

SyncroMSP MCP Server

tickets_update

Updates an existing ticket by modifying only the provided fields, such as status, priority, or assignee.

Instructions

Update an existing ticket. Only provided fields will be changed.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesTicket ID (required)
subjectNoTicket subject
ticket_type_idNoTicket type ID
numberNoCustom ticket number
due_dateNoDue date (ISO 8601)
start_atNoStart date (ISO 8601)
end_atNoEnd date (ISO 8601)
location_idNoLocation ID
problem_typeNoProblem type
statusNoTicket status
user_idNoAssigned user ID
customer_idNoCustomer ID
propertiesNoCustom field values
asset_idsNoAsset IDs to link
contact_idNoContact ID
priorityNoPriority level
tag_listNoTags
sla_idNoSLA ID
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

With no annotations provided, the description carries full burden but does not disclose side effects, required permissions, rate limits, or return format. It only states it updates, missing important behavioral context for a mutation tool.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is a single sentence with 8 words, front-loaded with the core purpose. Every word earns its place, no redundancy.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness2/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Given the tool's complexity (18 parameters, no output schema), the description is insufficient. It lacks details on response structure, required prerequisites (e.g., authentication), and potential side effects, leaving the agent underinformed.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so the schema already documents each parameter. The description adds value by emphasizing partial updates, but does not elaborate on any specific parameter or provide additional constraints beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the action (update) and the resource (existing ticket), with the important nuance that only provided fields are changed. This distinguishes it from sibling tools like tickets_create, tickets_delete, or tickets_get.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines2/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description mentions partial update behavior but lacks guidance on when to use this tool versus other ticket-related tools (e.g., tickets_add_line_item, tickets_comment). No prerequisites, constraints, or alternatives are provided.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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