tickets_update
Updates an existing ticket by modifying only the provided fields, such as status, priority, or assignee.
Instructions
Update an existing ticket. Only provided fields will be changed.
Tool call template
Replace each placeholder with a value matching the input schema. Only required parameters are included; add optional parameters as needed.
{
"id": 1,
"jsonrpc": "2.0",
"method": "tools/call",
"params": {
"arguments": {
"id": "<id>"
},
"name": "tickets_update"
}
}Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID (required) | |
| end_at | No | End date (ISO 8601) | |
| number | No | Custom ticket number | |
| sla_id | No | SLA ID | |
| status | No | Ticket status | |
| subject | No | Ticket subject | |
| user_id | No | Assigned user ID | |
| due_date | No | Due date (ISO 8601) | |
| priority | No | Priority level | |
| start_at | No | Start date (ISO 8601) | |
| tag_list | No | Tags | |
| asset_ids | No | Asset IDs to link | |
| contact_id | No | Contact ID | |
| properties | No | Custom field values | |
| customer_id | No | Customer ID | |
| location_id | No | Location ID | |
| problem_type | No | Problem type | |
| ticket_type_id | No | Ticket type ID |