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rlowndes9

Zendesk MCP Server

by rlowndes9

summarize_instance

Read-onlyIdempotent

Retrieve a one-call dashboard of Zendesk instance config counts and headline metrics. Run this first to cache data for faster subsequent audits.

Instructions

One-call dashboard for a Zendesk instance, counts of every config object (active/inactive splits where applicable) plus headline metrics (oldest/newest trigger, biggest trigger category, deactivated-but-positioned triggers). Run this first when picking up a new client engagement, it primes the cache for everything that follows, so subsequent analyzer / audit calls are essentially free. Tolerates per-kind upstream errors (plan-gated endpoints don't fail the whole composite); failures are listed in notes.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
refreshNoBypass cache and re-fetch every kind from Zendesk
instanceNoOverride the sticky instance for this call
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Annotations already indicate read-only and idempotence; description adds that it tolerates per-kind errors and lists failures in notes, which is valuable beyond annotations.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness4/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences pack significant information but could be slightly more structured. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

No output schema, but description fully explains return value (counts, metrics, notes on failures). Sufficient for a dashboard tool with complex composition.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters4/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100%, so baseline 3. Description clarifies caching behavior tied to 'refresh' parameter, adding context not in schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

Clearly states it is a one-call dashboard providing counts of every config object and headline metrics. Distinct from sibling audit/list tools by being a composite summary.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly recommends running this first for new client engagements to prime cache and make subsequent calls free. Provides actionable timing advice.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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