get_ticket
Retrieve a ticket by ID with optional inline comments and audits for full context. Reduces round trips by combining ticket details, conversation, and history in one request.
Instructions
Fetch one ticket by ID; optionally inline its include_comments thread and/or include_audits history in the same call. Scope-gated (config_plus_audits or full); blocked calls return scope_blocked. Use the inline includes when you need conversational context, they save a round-trip vs. calling get_ticket_comments / get_ticket_audits separately. For pure SLA / responsiveness numbers, get_ticket_metrics is cheaper than parsing audits.
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| id | Yes | Ticket ID | |
| verbose | No | Return full objects (ticket, comments, audits) instead of thin projections. Affects sideloaded comments/audits when included. | |
| instance | No | Override the sticky instance for this call | |
| include_audits | No | Include the ticket audit history inline under data.audits | |
| include_comments | No | Include the ticket comment thread inline under data.comments |