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rlowndes9

Zendesk MCP Server

by rlowndes9

get_custom_status

Read-onlyIdempotent

Fetch a custom ticket status by ID to obtain its name, category, and related attributes.

Instructions

Fetch one custom ticket status by ID. For "which rules set this status?" use find_triggers_by_field with field: "status" and the status value.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesCustom status ID
instanceNoOverride the sticky instance for this call
Behavior2/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

The description does not add behavioral context beyond what annotations already provide (readOnlyHint, openWorldHint, idempotentHint). It simply restates the purpose without disclosing any additional behavioral traits like auth requirements or side effects.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

The description is two sentences with no wasted words. The first sentence states the purpose, the second provides an alternative tool reference. It is front-loaded and efficient.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

For a simple fetch-by-ID tool with one required parameter and annotations covering safety, the description is complete. It tells what it does and offers a pointer to a related tool, which is sufficient context.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with both parameters documented. The description only mentions the 'id' parameter implicitly, not adding meaning beyond the schema. The baseline of 3 is appropriate as the schema already handles parameter description.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description clearly states the verb 'Fetch' and the resource 'one custom ticket status by ID'. It also distinguishes itself from siblings by directing users to `find_triggers_by_field` for related queries.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

The description explicitly tells when to use this tool (fetch by ID) and when not to (use `find_triggers_by_field` for which rules set this status). This provides clear guidance on alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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