search
Query Zendesk to retrieve tickets, users, organizations, or groups using the v2 search syntax. Filter by type, status, and other fields.
Instructions
Run a Zendesk v2 Search query across tickets, users, organizations, and groups; returns mixed-type results in their native shape. Use the standard query syntax (e.g. type:ticket status:open, type:user email:foo@bar.com, type:organization tags:vip). Always reach for this before list_tickets / list_users / list_organizations when you're looking for specific records, the search index is much faster than enumeration. Scope-gated when results include tickets/users/orgs (config_plus_audits or full).
Input Schema
| Name | Required | Description | Default |
|---|---|---|---|
| query | Yes | Zendesk search query (e.g. "type:ticket status:open") | |
| refresh | No | Bypass cache and re-fetch from Zendesk | |
| sort_by | No | Field to sort by | |
| instance | No | Override the sticky instance for this call | |
| sort_order | No | Sort order (asc or desc) |