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rlowndes9

Zendesk MCP Server

by rlowndes9

get_user

Read-onlyIdempotent

Fetch a user's complete profile by providing their ID. For lookup by email or other criteria, use the search tool with type:user.

Instructions

Fetch one user by ID with full profile details. Scope-gated (config_plus_audits or full). For lookup by email or other criteria, use search with type:user.

Input Schema

TableJSON Schema
NameRequiredDescriptionDefault
idYesUser ID
instanceNoOverride the sticky instance for this call
Behavior5/5

Does the description disclose side effects, auth requirements, rate limits, or destructive behavior?

Adds context beyond annotations by noting scope-gating and full profile details, while annotations already declare readOnly, openWorld, and idempotent hints. No contradiction.

Agents need to know what a tool does to the world before calling it. Descriptions should go beyond structured annotations to explain consequences.

Conciseness5/5

Is the description appropriately sized, front-loaded, and free of redundancy?

Two sentences, front-loaded with core purpose, followed by scope and alternative. No wasted words.

Shorter descriptions cost fewer tokens and are easier for agents to parse. Every sentence should earn its place.

Completeness5/5

Given the tool's complexity, does the description cover enough for an agent to succeed on first attempt?

Simple tool with good annotation coverage; description covers scope and alternative. No output schema needed as return value is implied. Fully adequate.

Complex tools with many parameters or behaviors need more documentation. Simple tools need less. This dimension scales expectations accordingly.

Parameters3/5

Does the description clarify parameter syntax, constraints, interactions, or defaults beyond what the schema provides?

Schema coverage is 100% with descriptions for both parameters. The description reinforces 'by ID' but does not add significant new meaning beyond the schema.

Input schemas describe structure but not intent. Descriptions should explain non-obvious parameter relationships and valid value ranges.

Purpose5/5

Does the description clearly state what the tool does and how it differs from similar tools?

The description states 'Fetch one user by ID with full profile details', using a specific verb and resource, and distinguishes from sibling tools like 'search' for email lookup.

Agents choose between tools based on descriptions. A clear purpose with a specific verb and resource helps agents select the right tool.

Usage Guidelines5/5

Does the description explain when to use this tool, when not to, or what alternatives exist?

Explicitly mentions scope-gating and directs to use 'search' with 'type:user' for alternative lookups, providing clear guidance on when to use this tool versus alternatives.

Agents often have multiple tools that could apply. Explicit usage guidance like "use X instead of Y when Z" prevents misuse.

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